We understand that plans change. Here's how we handle cancellations and refunds with fairness and transparency.
Clear refund timelines based on when you cancel
Refunds processed within 14-21 business days
We work with you to find the best solution
Last Updated: January 27, 2026
Life happens, and sometimes plans need to change. At KGS Associates, we've designed our cancellation and refund policy to be as fair and straightforward as possible, while also protecting the commitments we make to our partners and carriers on your behalf.
Our Goal: To work with you to find the best solution, whether that's a refund, rescheduling, or an alternative arrangement.
The earlier you let us know, the more we can refund. Here's how it works:
We can usually get most of your money back!
Half refund as we've made commitments to carriers
Costs are already committed - let's discuss alternatives!
Good notice means better refunds!
Air cargo bookings are time-sensitive
Consider rescheduling instead - we're flexible!
Excellent! Almost full refund available
Drivers may be en route to you
Vehicle likely dispatched - very late notice
Before canceling, let's talk! We can often reschedule your shipment or find an alternative solution that works better for you.
Move your shipment to a more convenient date. Rescheduling fees are much lower than cancellation fees!
Change pickup locations, add stops, or modify cargo details with ease.
Email sales@kgs-associates.com or call us
Share your booking reference and reason
We review within 5-7 business days
Refund processed in 14-21 business days
Pro Tip: The sooner you contact us, the more options we have to help you! Don't hesitate to reach out if your plans change.
Some costs we can't refund because they've already been paid to third parties:
Life throws curveballs. If something unexpected happens (natural disasters, emergencies, global disruptions), we're here to help.
In force majeure situations, we work with you individually to find fair solutions - whether that's rescheduling, partial refunds, or credit toward future shipments. Your satisfaction is important to us.
Every refund request is reviewed individually and fairly
We respond to all refund requests within one business week
We keep you updated every step of the way
We explore all options to meet your needs
Before canceling, let's explore all possibilities together. Our team is here to find a solution that works for you.
461/4, 4th Floor, Green Lanka Tower
Navam Mawatha, Colombo 02
💚 Remember: We're on your side. Your success is our success, and we're committed to making this right.